Choose your product, select the available options, add it to your cart, and complete the checkout using accurate contact and delivery information.

You should receive an order confirmation after checkout. Contact our team if you do not receive confirmation within a reasonable time.

Your order number is generally shown on the confirmation page and included in the order-confirmation communication sent to you.

Changes may be possible before your order enters preparation or dispatch. Contact us as soon as possible, but changes cannot be guaranteed once processing has started.

Cancellation may be possible before dispatch. Once the order has been shipped, cancellation may no longer be available.

Contact us immediately. We will try to update the address before dispatch, but changes may not be possible after courier handover.

Contact Order Support as quickly as possible with your name, correct information, and any available order details.

Contact us immediately and share both order numbers where available. We will review whether the duplicate order can be cancelled before dispatch.

This may happen because of unavailable inventory, failed verification, payment concerns, an incorrect address, courier limitations, suspected fraud, or another operational issue.

Orders placed before 2:00 PM on a Business Day are generally dispatched the same day. Orders placed later are generally dispatched on the next Business Day.

Major-city deliveries generally take 3–5 Business Days after dispatch. Remote areas may require approximately 4–7 Business Days.

Tracking information is generally shared after dispatch where tracking is supported by the assigned courier.

Courier systems may take time to register the first scan. Contact us if tracking remains unchanged for an unusually long time.

Contact us with your order number. We will review the available courier information and assist with the latest shipment status.

The courier may attempt to contact you again or follow its own failed-delivery procedure. Keep your registered phone number active.

The courier may make another attempt, contact you for guidance, temporarily hold the parcel, or return it according to its policy.

Address changes after dispatch are subject to courier approval and may not be possible. Additional courier charges may also apply.

We deliver to many remote locations served by our courier partners. Some destinations may require additional delivery time.

Contact our support team. Any redelivery will depend on the reason for return, courier availability, order status, and applicable shipping charges.

Eligible products may qualify for a refund if used according to the directions and the advertised benefits are genuinely not experienced, subject to our Refund & Return Policy.

No. Change-of-mind requests are generally not eligible for a return, exchange, or refund.

An eligible used product may qualify where the policy conditions are met and the customer provides the required Customer Declaration within 30 days.

It is a written confirmation that the product was used honestly according to the recommended directions and that the expected benefits were not experienced.

Submit a claim through an official support channel within 24 hours together with the required continuous package-opening video.

Contact us within 24 hours and submit the continuous package-opening video required by our Refund & Return Policy.

A verified incorrect product will normally be replaced, subject to the evidence requirements in our policy.

A verified missing item will normally be shipped separately after review of the required package-opening video.

It helps confirm the condition and contents of the parcel at the moment it was opened and allows a fair investigation.

Photos may be requested as additional evidence, but they do not ordinarily replace the required continuous opening video for eligible shipping-related claims.

Verified shipping damage or leakage is normally resolved through replacement or exchange rather than a refund.

Zebaesh generally covers reasonable return shipping where the issue resulted from our error. Otherwise, the customer may be responsible where a return is approved.

Approved refunds are generally processed within 7–10 Business Days.

Yes. Cash on Delivery is currently available throughout Pakistan where supported by the courier.

Available payment options are displayed during checkout and may change as new payment methods are introduced.

Confirm your payment details and try again. Contact us if money was deducted but your order was not confirmed.

Contact Payment Support with your name, payment reference, transaction date, amount, and any available screenshot.

This may not always be possible. Contact us before processing or dispatch so that available options can be reviewed.

The refund will generally be sent to the bank account or other payment destination provided by the customer.

Never share banking passwords, card PINs, full security codes, or confidential verification codes with anyone.

Contact our team and describe your general needs. We can help you compare suitable available products.

Each formula may be designed for different concerns. Review the relevant product page or contact Product Advice for a comparison.

Follow the instructions shown on the product page, packaging, and product label.

Usage frequency depends on the specific product. Follow the directions provided with that product.

Individual results vary according to the product, consistency, personal characteristics, and other factors.

Many Zebaesh products are suitable for both men and women. Review the specific product information for complete guidance.

A responsible adult should review the product information, ingredients, warnings, and age suitability before use by a child.

It depends on the products involved. Contact our team for general compatibility guidance.

Review the complete ingredient list and product highlights on the relevant product page before purchase.

Follow any patch-test or safety directions provided for the specific product, especially if you have sensitive skin or allergies.

Consult an appropriate healthcare professional before use if you are pregnant, breastfeeding, have allergies, or manage a medical condition.

Follow the storage instructions on the packaging and keep the product away from inappropriate heat, moisture, or direct sunlight.

Botanical ingredients may naturally vary in colour, texture, aroma, or consistency without necessarily affecting product quality.

Wholesale enquiries are welcome. Email your business details, location, expected quantities, and contact information.

Distribution opportunities may become available. Submit a detailed business proposal by email.

Yes. Include your profile links, audience information, collaboration idea, and contact details in your email.

Corporate gifting enquiries are welcome. Share the estimated quantity, timeline, budget, and customisation requirements.

Yes. Email a clear proposal together with company information, relevant links, and your preferred contact details.

WhatsApp and Live Chat usually provide the fastest guidance for most general enquiries.

We currently provide customer support in English, Urdu, and Punjabi.

Yes. Leave accurate contact information and a clear message so our team can respond when support becomes available.

Use only contact details and social links published on the official Zebaesh website. Our social username is @zebaeshbeauty.

Duplicate conversations may slow the review process. Continue through the same channel whenever possible.

Our Privacy Policy, Terms of Service, Shipping Policy, Refund & Return Policy, and related information are available in the Legal section of our website.