Introduction

Welcome to Zebaesh. These Terms of Service govern your access to and use of our website, online store, customer accounts, products, services, content, features, communications, and any other digital or commercial experience offered by Zebaesh.

In these Terms of Service, the terms “Zebaesh,” “we,” “us,” and “our” refer to the Zebaesh business operating this online store. The terms “you,” “your,” “user,” and “customer” refer to any visitor, prospective customer, purchaser, account holder, subscriber, gift recipient, authorised representative, or other person who accesses or uses our website or services.

Our online store is hosted and supported by Shopify. Shopify provides the ecommerce technology that enables us to display products, maintain customer accounts, process orders, support checkout, and offer related services. Certain features may also be provided by independent payment processors, courier companies, applications, communication platforms, review providers, social-media services, and other third parties.

These Terms create a binding agreement between you and Zebaesh when you access our website, create an account, place an order, submit content, participate in a promotion, use a feature, or otherwise interact with our services.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our services or place an order through our store.

Acceptance of These Terms

By visiting our website, browsing products, creating or using a customer account, adding an item to your cart, completing checkout, purchasing a product, contacting customer support, submitting a review, participating in a promotion, or otherwise using any part of our services, you confirm that:

• You have read and understood these Terms of Service.
• You agree to be bound by these Terms and all policies incorporated into them by reference.
• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate, current, and complete.
• You will use our website and services only for lawful purposes.

If you are using our website or placing an order on behalf of another individual, organisation, business, or legal entity, you confirm that you have the authority to accept these Terms and act on that party’s behalf.

Acceptance of these Terms may be evidenced electronically, including through your continued use of the website, selection of a checkout option, creation of an account, submission of an order, or another affirmative action made available through our services.

Any additional terms displayed in connection with a particular product, promotion, subscription, membership, digital service, loyalty program, gift card, consultation, or other feature will form part of these Terms for that specific offering.

Eligibility to Use Our Services

You may use our website and services only if you are legally permitted to do so and are capable of entering into a binding agreement under applicable law.

Minimum Age

Our website is intended for a general audience. You must be at least the age of legal majority in your place of residence, or use our services under the involvement and supervision of a parent or legal guardian where permitted by law.

Children and individuals who are not legally capable of contracting should not independently create customer accounts, place orders, subscribe to paid services, enter promotions, submit public content, or provide payment information.

Purchases for Minors

A parent, guardian, or responsible adult may purchase suitable products for a child or minor. The adult placing the order is responsible for reviewing product information, ingredients, warnings, usage instructions, age suitability, and any professional guidance relevant to the intended user.

Authority to Act for Another Person

If you place an order, provide information, submit a request, or manage an account on behalf of another person, you confirm that you have appropriate authority to do so.

Restricted Users

You may not use our services if:

• Your use would violate applicable law, regulation, court order, or governmental restriction.
• You have previously been suspended or permanently prohibited from using our services.
• You intend to use the website for fraud, abuse, unauthorised resale, harmful activity, or another prohibited purpose.
• You are subject to a legal restriction that prevents you from purchasing or receiving a particular product or service.

We may request reasonable information or verification where necessary to confirm eligibility, prevent fraud, protect customers, comply with law, or maintain the integrity of our services.

Scope of These Terms

These Terms apply to all access to and use of the Zebaesh website, online store, customer accounts, checkout, customer-support channels, promotional activities, content, applications, digital tools, and any related products or services controlled or offered by Zebaesh.

Current and Future Product Categories

These Terms are intentionally designed to support the continued development of the Zebaesh brand. They apply to our current offerings and, where introduced in the future, may also apply to:

• Hair oils, shampoos, conditioners, serums, masks, treatments, styling products, and other hair-care products.
• Skincare, body-care, bath-care, personal-care, wellness, and grooming products.
• Cosmetics, makeup, fragrances, beauty tools, and beauty accessories.
• Handbags, purses, wallets, fashion accessories, and lifestyle products.
• Jewellery, watches, ornaments, gifts, and related accessories.
• Undergarments, apparel, textiles, and other fashion categories.
• Bundles, samples, promotional products, limited editions, and customised offerings.
• Gift cards, vouchers, credits, memberships, loyalty programs, subscriptions, and rewards.
• Digital accounts, mobile applications, consultations, quizzes, virtual assistance, personalised recommendations, and other online services.
• Any future product, collection, service, platform, feature, marketplace, or commercial offering introduced under the Zebaesh brand.

Additional Terms for Specific Services

Certain products or services may be subject to additional terms, including subscription conditions, gift-card terms, promotional rules, loyalty-program terms, consultation disclaimers, digital-service conditions, or product-specific instructions.

If additional terms conflict with these general Terms, the more specific terms will apply to the relevant product, feature, promotion, or service to the extent of that conflict.

Territorial Availability

Products, services, payment methods, delivery options, promotions, and website features may not be available in every location.

We may limit or refuse access to particular products, services, or features based on geography, legal requirements, courier coverage, payment availability, inventory, operational capacity, risk considerations, or other legitimate business reasons.

Business and Wholesale Use

Unless expressly agreed by Zebaesh in writing, our retail website is intended primarily for personal and household purchasing.

Wholesale, commercial resale, bulk purchasing, distribution, dropshipping, marketplace resale, or use of our products for business purposes may require separate written approval and additional terms.

Related Policies and Incorporated Terms

These Terms should be read together with the other policies, notices, product instructions, and conditions displayed on our website.

The following documents are incorporated into these Terms by reference where applicable:

• Privacy Policy.
• Refund and Return Policy.
• Shipping Policy.
• Contact Information.
• Cookie or customer-privacy notices.
• Subscription terms, where subscriptions are offered.
• Gift-card, voucher, loyalty, promotion, or competition terms.
• Product-specific instructions, warnings, ingredient information, and usage guidance.
• Any additional terms displayed at checkout or before use of a particular feature.

Privacy Policy

Our Privacy Policy explains how personal information is collected, used, shared, retained, transferred, and protected when you interact with Zebaesh.

By using our services, you acknowledge that personal information may be processed as described in the Privacy Policy, subject to your rights and applicable law.

Shipping Policy

Our Shipping Policy explains order processing, delivery estimates, courier handling, delivery attempts, address responsibilities, delays, and other shipping-related matters.

Refund and Return Policy

Our Refund and Return Policy explains eligibility requirements, exclusions, time limits, product-condition requirements, evidence requirements, refund methods, replacements, and return procedures.

Product Instructions and Warnings

Product labels, packaging, usage directions, warnings, ingredient lists, size information, care instructions, and other product-specific notices form part of the terms applicable to the relevant product.

You are responsible for reviewing those materials before purchase and use.

Conflict Between Documents

If there is a conflict between these Terms and a product-specific, promotional, subscription, or service-specific condition, the more specific condition will generally apply to the relevant matter.

Nothing in these Terms is intended to exclude or limit a mandatory consumer right that cannot lawfully be excluded or limited.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our products, services, technologies, business practices, website features, legal obligations, security requirements, payment methods, delivery arrangements, or other operational matters.

The version published on our website will apply from its stated effective date or, where no separate effective date is stated, from the date it is posted.

The “Last Updated” date displayed at the top of the page indicates the most recent revision.

Where required by applicable law, we may provide additional notice of material changes or request renewed agreement before a materially changed term applies.

Changes will not ordinarily apply retroactively to completed transactions unless required by law, agreed by the parties, or reasonably necessary to address fraud, security, legal compliance, or another urgent matter.

Your continued use of our services after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by applicable law.

If you do not agree with revised Terms, you should stop using our services and, where applicable, close your customer account.

Customer Accounts

Certain features may require or allow you to create a customer account. Guest checkout may also be available for some purchases.

Account Registration

When creating or maintaining an account, you agree to provide accurate, complete, current, and non-misleading information.

You must promptly update account information when it changes, including your name, telephone number, email address, billing details, delivery addresses, and communication preferences.

Account Credentials

You are responsible for taking reasonable steps to protect your account credentials, passwords, access links, and verification codes.

• Use a strong and unique password where passwords are required.
• Do not share login credentials or one-time verification codes.
• Do not allow unauthorised persons to use your account.
• Sign out when using a shared or public device.
• Keep your registered contact information current.

Account Activity

To the extent permitted by applicable law, you are responsible for activity carried out through your account where that activity results from your actions, authorisation, negligence, or failure to take reasonable security precautions.

You should contact us promptly if you suspect unauthorised access, account compromise, fraudulent activity, or misuse of your information.

Account Verification

We may request reasonable verification before allowing access to an account, changing important account details, processing a sensitive request, issuing certain refunds, or disclosing account-related information.

Verification may include confirmation through your registered email address, telephone number, order information, delivery details, or another reasonable method.

False, Misleading, or Duplicate Accounts

You may not create or use an account:

• Using false, stolen, misleading, or unauthorised information.
• To impersonate another person or organisation.
• To bypass purchase limits, promotion rules, account restrictions, or security controls.
• To conduct fraud, abuse, unauthorised resale, or another prohibited activity.
• To interfere with reviews, rewards, referrals, promotions, or loyalty systems.

We may combine, restrict, suspend, or close duplicate or abusive accounts where reasonably necessary.

Suspension or Restriction of Accounts

We may temporarily restrict or suspend an account where we reasonably believe that:

• The account has been compromised or accessed without authorisation.
• Information provided is materially inaccurate, false, or misleading.
• The account is connected with fraud, abuse, harassment, unlawful conduct, or policy violations.
• The account is being used to manipulate orders, reviews, promotions, discounts, referrals, or rewards.
• Restriction is necessary to protect customers, Zebaesh, Shopify, payment providers, couriers, or other parties.
• Restriction is required by law, court order, regulator, payment provider, or another competent authority.

Where reasonably appropriate, we may contact you for clarification or verification before taking permanent action.

Account Closure

You may request closure of your account through our official customer-support channels, subject to identity verification and any legal or operational retention requirements.

Closing an account does not automatically cancel pending orders, remove lawful business records, eliminate outstanding obligations, or prevent retention of information required for taxation, accounting, fraud prevention, dispute resolution, legal compliance, or enforcement of these Terms.

Guest Checkout

Where guest checkout is available, you may place an order without creating a permanent customer account.

These Terms and all applicable store policies still apply to guest orders. You remain responsible for providing accurate contact, payment, and delivery information.

Account Features

Account features may change over time and may include order history, saved addresses, wishlists, subscriptions, loyalty rewards, returns, preferences, personalised recommendations, or other functions.

We may add, modify, suspend, or discontinue account features where reasonably necessary, subject to applicable law and any specific terms governing paid or subscription-based features.

Electronic Communications and Records

By using our website, creating an account, placing an order, or contacting us electronically, you consent to receive transaction-related and service-related communications in electronic form.

Electronic communications may include:

• Order confirmations.
• Payment or cash-on-delivery verification messages.
• Invoices and receipts.
• Courier and delivery updates.
• Return, refund, replacement, or cancellation communications.
• Account, security, and verification notices.
• Policy updates and legally required notices.
• Customer-support communications.

You agree that electronic notices, disclosures, confirmations, and records may satisfy legal requirements for written communications to the extent permitted by applicable law.

You are responsible for maintaining a valid email address and telephone number and for checking communications relating to your orders and account.

Marketing communications are governed separately by our Privacy Policy and your available communication preferences.

Products and Services

Zebaesh offers beauty, personal-care, lifestyle, and related products through our online store. We are committed to providing carefully developed products together with clear product information to help customers make informed purchasing decisions.

Our current product range may include hair-care products, skincare products, cosmetics, beauty accessories, fashion accessories, handbags, jewellery, gift items, wellness products, and other lifestyle products. As our brand continues to grow, we may introduce additional collections, digital services, memberships, subscriptions, consultations, personalised recommendations, limited editions, promotional products, and other offerings under the Zebaesh brand.

These Terms apply to all current and future products, services, collections, features, digital experiences, promotional campaigns, memberships, subscriptions, and commercial offerings made available by Zebaesh unless separate terms are expressly provided for a particular offering.

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, ingredients, benefits, usage instructions, dimensions, sizes, colours, photographs, illustrations, pricing, availability, and other information presented on our website are accurate at the time of publication.

However, product information is provided for general informational purposes and may occasionally contain typographical errors, formatting errors, translation differences, supplier updates, manufacturing changes, or other unintended inaccuracies.

We reserve the right to correct, update, modify, or remove product information at any time without prior notice where reasonably necessary.

Educational Information

Articles, blogs, buying guides, ingredient information, beauty advice, educational materials, tutorials, frequently asked questions, product recommendations, and other informational content published by Zebaesh are intended to provide general educational guidance only.

Such information should not be interpreted as professional medical, dermatological, pharmaceutical, cosmetic, nutritional, or other healthcare advice unless expressly stated otherwise.

Natural Ingredients and Product Variations

Many Zebaesh products contain botanical ingredients, herbal extracts, cold-pressed oils, essential oils, plant-based ingredients, naturally derived materials, or other ingredients whose appearance may vary from batch to batch.

Because natural ingredients are influenced by seasonal conditions, harvesting methods, agricultural practices, climate, storage, and natural biological variation, slight differences may occur in:

• Colour.
• Texture.
• Consistency.
• Fragrance.
• Viscosity.
• Sedimentation.
• Botanical appearance.
• Packaging supplied by manufacturers.

Such natural variations do not necessarily indicate that a product is defective, unsafe, ineffective, or inconsistent with its intended formulation.

Product Images and Colours

We strive to display product photographs, colours, labels, packaging, textures, and other visual materials as accurately as reasonably possible.

However, the appearance of products may differ depending on your device, browser, monitor settings, screen calibration, lighting conditions, image compression, photography techniques, manufacturing updates, or other technical factors beyond our control.

Product photographs are provided for illustration purposes. Minor differences between website images and the product actually received may occur and do not necessarily constitute a defect.

Packaging Updates

From time to time we may update labels, bottle designs, packaging materials, safety information, typography, branding elements, product artwork, protective seals, or packaging dimensions without affecting the essential nature of the product.

Customers may therefore receive updated packaging that differs slightly from images previously displayed on our website.

Product Availability

All products displayed on our website are offered subject to availability.

Displaying a product on our website does not guarantee that it will remain available, in stock, or capable of being fulfilled at the time an order is placed.

Inventory levels may change rapidly because of customer demand, simultaneous purchases, supplier availability, inventory reconciliation, manufacturing schedules, or operational adjustments.

Discontinued Products

We may discontinue, suspend, replace, reformulate, rename, or modify any product, collection, size, fragrance, packaging, ingredient, accessory, or service at any time without prior notice.

Purchase Limits

Where reasonably necessary to protect inventory, prevent abuse, ensure fair distribution, comply with supplier requirements, or manage promotional campaigns, we may limit the quantity of products that may be purchased by a customer, household, payment method, shipping address, business, or account.

Pricing

All prices displayed on the Zebaesh website are shown in the currency indicated on the website unless otherwise stated.

Prices may change from time to time due to supplier costs, manufacturing expenses, exchange-rate fluctuations, taxes, shipping costs, promotional campaigns, inventory adjustments, pricing corrections, or other commercial factors.

Unless expressly stated otherwise, changes in pricing do not affect orders that have already been accepted and confirmed by Zebaesh.

Taxes and Charges

Applicable taxes, shipping charges, delivery fees, cash-on-delivery charges, handling charges, promotional discounts, vouchers, gift-card balances, or other adjustments may be displayed separately during checkout before an order is completed.

Customers are responsible for reviewing the final order summary before confirming a purchase.

Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, occasional pricing errors may occur because of technical issues, software malfunctions, supplier updates, human error, incorrect currency conversion, promotional conflicts, or system synchronisation delays.

If a product is displayed with an incorrect price, discount, tax calculation, promotional value, or other pricing error, Zebaesh reserves the right, to the extent permitted by applicable law, to:

• Correct the pricing error.
• Cancel or refuse the affected order.
• Contact the customer with the correct pricing information.
• Offer the customer the option to proceed using the corrected price.
• Issue an appropriate refund where payment has already been received.

We will always seek to handle genuine pricing errors fairly, transparently, and in good faith.

Product Suitability

Customers are responsible for reviewing product descriptions, ingredients, warnings, directions, compatibility information, age recommendations, and any other information made available before purchasing or using a product.

Where appropriate, customers should perform a patch test or follow any product-specific safety instructions provided on the packaging before first use.

Individual experiences with beauty, personal-care, cosmetic, wellness, lifestyle, and related products may vary depending on factors including age, skin type, scalp condition, hair type, allergies, sensitivities, existing health conditions, environmental conditions, and personal usage habits.

Customers who have known allergies, sensitive skin, medical conditions, or concerns regarding product suitability should seek appropriate professional advice before using a product.

Product Improvements

Zebaesh is committed to continuously improving product quality, customer experience, sustainability, safety, packaging, manufacturing processes, formulations, ingredients, technology, and innovation.

As a result, products may be updated, reformulated, enhanced, renamed, resized, repackaged, or otherwise improved over time without affecting the validity of these Terms of Service.

Where a material product change significantly affects customer use or safety, we will make reasonable efforts to update relevant product information on our website as appropriate.

Orders

By placing an order through the Zebaesh website, you are making an offer to purchase the selected products in accordance with these Terms of Service.

After an order is submitted, you will generally receive an acknowledgement or confirmation that your order request has been received. This acknowledgement confirms receipt of your order request only and does not necessarily mean that your order has been accepted.

A legally binding contract between you and Zebaesh is generally formed only when we accept your order and begin processing it for fulfilment, unless applicable law requires otherwise.

We reserve the right, to the extent permitted by applicable law, to accept, decline, refuse, delay, limit, or cancel any order before dispatch for legitimate business, operational, security, legal, inventory, or fraud-prevention reasons.

Order Acceptance

Every order placed through our website is subject to review before acceptance.

Acceptance may depend upon product availability, successful payment verification, delivery feasibility, fraud screening, compliance with these Terms, applicable legal requirements, and other reasonable business considerations.

We may contact you to verify certain information before accepting an order. Failure to provide reasonably requested verification may result in delay or cancellation of the order.

Examples of Situations Where an Order May Not Be Accepted

• Products become unavailable after the order is placed.
• Pricing or technical errors are identified.
• Payment authorisation cannot be completed.
• Delivery location cannot reasonably be serviced.
• Fraud or security concerns arise.
• Duplicate or abusive orders are detected.
• Legal or regulatory restrictions apply.
• Information provided by the customer cannot be verified.

Order Verification

To protect customers, payment providers, courier partners, and Zebaesh, certain orders may require additional verification before processing.

Verification may include confirmation of identity, delivery details, billing information, payment status, order history, or other information reasonably necessary to prevent fraud or unauthorised transactions.

Verification Methods

• Telephone confirmation.
• Email verification.
• WhatsApp confirmation.
• One-time verification codes.
• Address confirmation.
• Review of previous order history.
• Payment verification through authorised providers.

Verification requests are intended solely to protect legitimate customers and reduce fraudulent activity.

Payments

Customers agree to pay the full amount displayed during checkout, including applicable taxes, shipping charges, handling fees, cash-on-delivery charges, or other amounts clearly shown before the order is submitted.

Available payment methods may vary depending on your location, the products purchased, operational requirements, or payment-provider availability.

Payment methods may include:

• Cash on Delivery (where available).
• Credit or debit cards.
• Digital wallets.
• Bank transfers.
• Other payment methods introduced in the future.

Certain payment methods may be temporarily unavailable because of maintenance, operational requirements, payment-provider limitations, security reviews, or other circumstances beyond our reasonable control.

Payment Authorisation

When you choose an electronic payment method, your payment may be authorised, verified, reserved, or processed by an independent payment provider before your order is accepted.

Payment authorisation does not by itself guarantee acceptance of an order.

If an order is cancelled before fulfilment, any refund or release of authorised funds will generally be handled according to the procedures of the relevant payment provider or financial institution.

Payment Failure

If payment cannot be successfully authorised, processed, or verified, we may suspend processing of the order until the issue is resolved.

Reasons may include:

• Insufficient funds.
• Expired payment cards.
• Bank rejection.
• Incorrect payment information.
• Fraud-prevention controls.
• Technical errors.
• Payment-provider interruptions.

Zebaesh will not be responsible for losses arising from payment failures caused by third-party financial institutions, payment processors, banking systems, internet interruptions, or circumstances beyond our reasonable control.

Cash on Delivery Orders

Where Cash on Delivery ("COD") is available, customers agree to pay the full order amount at the time of delivery using the payment methods accepted by the delivery partner.

Repeated refusal to accept Cash on Delivery orders, providing inaccurate delivery information, placing non-genuine orders, or otherwise abusing the Cash on Delivery service may result in restrictions on future purchases, temporary suspension of COD availability, or additional verification requirements.

Order Changes

Customers may request changes to an order before processing begins. Once order preparation, packaging, fulfilment, or shipment has started, modifications may no longer be possible.

Depending on operational circumstances, requested changes may include:

• Updating the delivery address.
• Changing contact information.
• Correcting customer details.
• Adjusting product quantities.
• Adding or removing products.

Approval of requested changes depends upon inventory availability, operational feasibility, payment status, courier arrangements, and other reasonable business considerations.

Order Cancellation

Customers may request cancellation of an order before shipment, subject to operational feasibility and any applicable legal requirements.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be governed by our Refund and Return Policy.

Zebaesh's Right to Cancel Orders

To the extent permitted by applicable law, Zebaesh reserves the right to cancel or refuse an order where reasonably necessary, including where:

• Pricing or technical errors have occurred.
• Products become unavailable.
• Fraud or unauthorised activity is suspected.
• Required verification cannot be completed.
• Delivery is not reasonably possible.
• Applicable law prevents completion of the transaction.
• Customer information is materially inaccurate or misleading.
• The order violates these Terms of Service.

Where payment has already been received for an order that is cancelled by Zebaesh, an appropriate refund will ordinarily be processed using the original payment method or another appropriate method where required.

Fraud Prevention

Protecting customers from fraudulent activity is one of our highest priorities.

Zebaesh, Shopify, payment providers, courier partners, and authorised fraud-prevention services may review technical information, payment information, account activity, transaction history, behavioural signals, device information, delivery information, and other indicators to detect suspicious or fraudulent activity.

We may delay, suspend, refuse, cancel, investigate, or report transactions where reasonably necessary to protect customers, financial institutions, service providers, or Zebaesh.

Examples of Suspicious Activity

• Multiple failed payment attempts.
• Repeated cancelled orders.
• Abuse of promotional offers.
• False customer information.
• Unauthorised payment methods.
• Identity inconsistencies.
• Unusual purchasing behaviour.
• Attempts to interfere with website security.

Order Limits

To ensure fair access to products and maintain inventory availability, Zebaesh may limit the number of products, quantities, or orders that may be purchased by an individual customer, household, account, payment method, delivery address, organisation, or reseller.

Such limits may be applied during promotional campaigns, product launches, limited-edition releases, inventory shortages, wholesale restrictions, fraud investigations, or other operational circumstances.

Communication Regarding Orders

Customers agree that Zebaesh may communicate with them regarding their orders using email, telephone, SMS, WhatsApp, or other contact methods provided during checkout.

Communications may include:

• Order confirmation.
• Verification requests.
• Payment confirmation.
• Shipping updates.
• Delivery notifications.
• Delay notifications.
• Cancellation notices.
• Refund processing updates.
• Customer-support responses.

Customers are responsible for ensuring that their contact information remains accurate and accessible throughout the order process.

Shipping

Zebaesh is committed to processing and shipping orders as efficiently as reasonably possible. Shipping services are provided through authorised courier partners, logistics providers, fulfilment centres, or other delivery services selected by Zebaesh.

Shipping availability, delivery methods, estimated delivery times, shipping charges, cash-on-delivery availability, and courier options may vary depending on the destination, product type, operational capacity, inventory location, weather conditions, public holidays, legal restrictions, or other logistical considerations.

Estimated shipping or delivery times displayed on our website are provided in good faith for general guidance only and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.

Order Processing

Before shipment, orders may undergo payment verification, fraud screening, inventory confirmation, quality inspection, packaging, labelling, and courier preparation.

Processing times may vary depending on product availability, order volume, promotional campaigns, payment verification, operational requirements, weekends, public holidays, or unforeseen circumstances.

Shipping Charges

Applicable shipping charges, handling fees, promotional discounts, or eligibility for free shipping will generally be displayed during checkout before an order is completed.

Free shipping offers, where available, may be subject to minimum purchase requirements, promotional conditions, delivery locations, or other limitations specified at the time of the offer.

Delivery

Delivery is considered complete when the ordered products are delivered to the address provided during checkout or to another authorised recipient reasonably accepted by the delivery partner.

Customers are responsible for ensuring that delivery information provided during checkout is accurate, complete, and capable of receiving deliveries during normal delivery hours.

Courier services may require signature confirmation, identity verification, payment collection, or other reasonable procedures before completing delivery.

Delivery Estimates

Delivery estimates are calculated using information reasonably available at the time an order is processed.

Actual delivery times may differ because of:

• Courier operations.
• Distance from fulfilment centres.
• Traffic conditions.
• Weather events.
• Public holidays.
• Government restrictions.
• Security situations.
• Unexpected operational delays.

Unless expressly stated otherwise, estimated delivery dates are not contractual guarantees.

Delivery Delays

While Zebaesh works closely with trusted courier and logistics providers, certain circumstances may delay shipment or delivery despite our reasonable efforts.

Delivery delays may occur because of:

• Extreme weather conditions.
• Natural disasters.
• Public holidays.
• Road closures or transportation disruptions.
• Government actions or regulatory requirements.
• Customs procedures where applicable.
• Courier operational issues.
• Unexpected increases in order volume.
• Inventory reconciliation.
• Events beyond our reasonable control.

Where reasonably practicable, we will make efforts to keep customers informed of material shipping or delivery delays using the contact information provided during checkout.

Delivery delays alone do not automatically entitle a customer to compensation unless required by applicable law.

Failed Delivery Attempts

Courier partners may make one or more reasonable delivery attempts depending on their own operational policies.

Delivery may not be completed if:

• The delivery address is incomplete or inaccurate.
• No authorised recipient is available.
• Cash on Delivery payment cannot be completed.
• The customer refuses delivery.
• Delivery is considered unsafe by the courier.
• The courier cannot reasonably access the delivery location.

If delivery cannot be completed, the package may be returned to Zebaesh, held by the courier for collection where available, or otherwise handled according to courier procedures and applicable law.

Additional delivery charges may apply if redelivery becomes necessary because of customer-provided information or customer availability.

Customer Delivery Responsibilities

Customers play an important role in ensuring successful delivery of their orders.

Customers agree to:

• Provide accurate delivery information.
• Provide a valid telephone number and email address.
• Ensure someone is available to receive the delivery where appropriate.
• Pay Cash on Delivery amounts when applicable.
• Review the delivered package for obvious external damage before accepting delivery where reasonably possible.
• Promptly notify Zebaesh of any delivery-related concerns.

Incorrect Addresses

Zebaesh is not responsible for delays, failed deliveries, additional courier charges, or returned shipments resulting from inaccurate, incomplete, outdated, or misleading delivery information provided by the customer.

Address Changes After Dispatch

Once an order has been handed to the courier, changes to the delivery address may not be possible or may be subject to courier approval and additional charges.

Inspection Upon Delivery

Customers are encouraged to inspect the delivered package as soon as reasonably possible after receiving it.

If the package appears visibly damaged, opened, tampered with, leaking, or otherwise unusual, customers should notify the courier where appropriate and contact Zebaesh promptly with reasonable supporting information such as photographs or videos where available.

Prompt reporting helps us investigate delivery issues more effectively with our courier partners.

Risk of Loss and Transfer of Responsibility

Unless otherwise required by applicable law, responsibility for products generally transfers to the customer when the order has been delivered to the delivery address provided during checkout or accepted by the customer or an authorised recipient.

After successful delivery, customers are responsible for the safe handling, storage, care, and appropriate use of the products.

Risk may transfer differently where mandatory consumer protection laws provide otherwise, and nothing in these Terms is intended to limit rights that cannot legally be excluded.

Delivery Restrictions

Certain products, delivery methods, promotional offers, or payment options may not be available in all geographic areas.

Zebaesh reserves the right to restrict deliveries to particular regions, postal codes, countries, businesses, institutions, or other locations where delivery is not reasonably practical or legally permitted.

Delivery availability may change from time to time based on courier coverage, operational requirements, legal obligations, security considerations, inventory availability, or other legitimate business reasons.

Force Majeure Affecting Delivery

Zebaesh will not ordinarily be responsible for delays, interruptions, or failures in shipping or delivery resulting from events beyond our reasonable control.

Such events may include:

• Natural disasters.
• Floods.
• Earthquakes.
• Severe weather.
• Fire.
• Pandemics or public health emergencies.
• War, terrorism, civil unrest, or strikes.
• Government restrictions.
• Power failures.
• Internet or telecommunications disruptions.
• Courier network failures.
• Supplier interruptions.
• Other events beyond our reasonable control.

Where reasonably practicable, we will make commercially reasonable efforts to minimise the impact of such events and resume normal operations as soon as circumstances reasonably permit.

Returns

At Zebaesh, customer satisfaction is important to us. If you believe that a product you have received is eligible for return under our applicable Refund and Return Policy, you may request a return through our official customer support channels.

All return requests are reviewed individually based on the circumstances of the order, the condition of the product, the reason for the request, applicable law, and our Refund and Return Policy.

Nothing in these Terms is intended to reduce or limit any mandatory consumer rights that cannot legally be excluded under applicable law.

Return Requests

To help us review your request efficiently, customers should contact Zebaesh as soon as reasonably possible after discovering an issue with an order.

Depending on the nature of the request, we may ask you to provide reasonable supporting information, including:

• Order number.
• Customer name.
• Photographs of the product.
• Photographs of the packaging.
• Videos where appropriate.
• A description of the issue.
• Any other information reasonably necessary to assess the request.

Providing complete information helps us investigate requests more quickly and coordinate with our courier, fulfilment, or manufacturing partners where necessary.

Return Eligibility

Eligibility for a return depends upon the specific circumstances of the order and the requirements described in our Refund and Return Policy.

Subject to applicable law, a return request may be considered where:

• An incorrect product was delivered.
• A product arrived damaged during transit.
• A product contains a verified manufacturing defect.
• The wrong quantity was supplied.
• The product received materially differs from the confirmed order.
• Another circumstance qualifies under our published Refund and Return Policy.

Approval of a return request is not automatic and may depend on verification of the information provided together with inspection of the returned product where reasonably necessary.

Return Conditions

To help ensure fairness for all customers, returned products should generally satisfy the applicable return conditions unless otherwise required by law.

Depending on the circumstances, products may be expected to:

• Be returned within the applicable return period.
• Contain their original packaging where reasonably available.
• Include accessories, inserts, manuals, promotional items, or complimentary items originally supplied with the product where applicable.
• Not be intentionally damaged, altered, misused, contaminated, or modified after delivery.
• Be packaged appropriately for safe return shipment.

Certain return requests may require inspection before a final decision can be made regarding eligibility for refund, replacement, exchange, repair, or another appropriate resolution.

Customer Responsibilities for Returns

Customers are responsible for providing accurate information when submitting a return request and for following any reasonable return instructions provided by Zebaesh.

Customers should:

• Package returned products securely.
• Follow authorised return instructions.
• Use approved return methods where instructed.
• Avoid further use of products believed to be defective or damaged where continued use may worsen the issue.
• Retain reasonable proof of shipment where applicable.

Failure to follow reasonable return procedures may delay review of the request or affect the available resolution where permitted by applicable law.

Non-Returnable Products

For reasons relating to hygiene, customer safety, product integrity, fraud prevention, product customisation, or other legitimate business considerations, certain products or services may not be eligible for return unless required by applicable law.

Depending on the nature of the product and applicable legal requirements, non-returnable items may include:

• Products that have been opened, used, or materially consumed beyond reasonable inspection.
• Personal-care, cosmetic, skincare, beauty, or wellness products that cannot safely be resold for hygiene reasons.
• Products intentionally damaged after delivery.
• Products altered, modified, or repaired by unauthorised persons.
• Gift cards, digital products, downloadable content, memberships, subscriptions, or other non-tangible services where applicable.
• Customised, personalised, engraved, or specially manufactured products.
• Promotional, complimentary, or free items where separately stated.
• Products specifically identified as non-returnable at the time of purchase.

Nothing in this section limits any mandatory consumer rights available under applicable law where a product is defective, damaged, unsafe, or otherwise fails to meet legal requirements.

Inspection of Returned Products

Returned products may be inspected by Zebaesh or an authorised service provider to verify the condition of the product, confirm the reported issue, assess eligibility under our Refund and Return Policy, and determine the most appropriate resolution.

Inspection may include verification of product authenticity, packaging, accessories, condition, manufacturing information, batch identification, signs of misuse, accidental damage, contamination, or other relevant factors.

Following inspection, an eligible request may be resolved through a refund, replacement, exchange, store credit, repair (where applicable), or another reasonable solution consistent with our Refund and Return Policy and applicable law.

Refunds

Where a refund is approved by Zebaesh under our applicable Refund and Return Policy or as otherwise required by law, the refund will generally be processed using the original payment method whenever reasonably possible.

Refund eligibility is determined after reviewing the relevant order, the circumstances of the request, any supporting evidence provided, inspection results where applicable, and the requirements of our Refund and Return Policy.

Approval of a refund does not constitute an admission of liability by Zebaesh and is provided in accordance with our applicable policies, legal obligations, and customer service standards.

Refund Methods

Depending on the original payment method, operational requirements, legal obligations, or payment-provider capabilities, approved refunds may be issued through:

• The original payment method.
• Bank transfer where appropriate.
• Store credit where agreed by the customer.
• Gift card credit where applicable.
• Another reasonable refund method permitted by applicable law.

Certain payment providers, banks, digital wallets, or financial institutions may apply their own processing procedures and timelines after a refund has been initiated.

Refund Processing Time

Once a refund request has been approved, Zebaesh will make commercially reasonable efforts to initiate the refund as promptly as practicable.

Actual processing times may vary depending upon:

• The original payment method.
• Bank processing times.
• Payment gateway procedures.
• Digital wallet providers.
• Financial institution policies.
• Public holidays.
• Verification requirements.

While we strive to minimise delays, Zebaesh is not responsible for processing times that are solely controlled by third-party financial institutions or payment providers.

Partial Refunds

In certain circumstances permitted by applicable law and our Refund and Return Policy, a partial refund rather than a full refund may be appropriate.

Examples may include:

• Orders containing multiple products where only some products qualify for refund.
• Promotional bundles where only eligible items are returned.
• Situations where shipping charges are non-refundable under our published policy.
• Cases where only a portion of the purchase price is legally or contractually refundable.

Where a partial refund is issued, we will seek to explain the basis of the calculation in a clear and transparent manner.

Exchanges and Replacements

Where appropriate, Zebaesh may offer an exchange or replacement instead of a refund where doing so provides a quicker or more suitable resolution for the customer.

Exchange or replacement eligibility depends upon product availability, inventory levels, operational feasibility, verification of the reported issue, and the circumstances of the request.

Replacement Products

If an identical product is unavailable, we may, where appropriate:

• Offer an equivalent replacement.
• Offer store credit.
• Offer another mutually agreed resolution.
• Provide a refund where appropriate.

Replacement products may be subject to the same shipping, inspection, and verification procedures applicable to standard orders.

Damaged, Defective, or Incorrect Products

If you believe that you have received a damaged, defective, incorrect, incomplete, or materially different product, please contact Zebaesh through our official customer support channels as soon as reasonably possible.

To assist our investigation, we may request:

• Photographs of the product.
• Photographs of the packaging.
• Videos where appropriate.
• Batch or product identification details.
• Your order number.
• A description of the issue.

Depending on the circumstances, we may investigate the matter together with our courier partners, manufacturers, suppliers, fulfilment providers, or quality assurance teams before determining the appropriate resolution.

Return Shipping

Responsibility for return shipping costs depends upon the reason for the return, the applicable Refund and Return Policy, promotional conditions, and applicable law.

Where a return results from an error attributable to Zebaesh, such as an incorrect product or a verified manufacturing defect, we may arrange return shipping or reimburse reasonable return shipping costs where appropriate.

Where a return is requested for another reason, return shipping costs may remain the responsibility of the customer unless otherwise required by law or expressly stated in our Refund and Return Policy.

Abuse of the Return and Refund Process

We aim to maintain a fair return process that protects both genuine customers and the integrity of our business.

To the extent permitted by applicable law, Zebaesh reserves the right to investigate, restrict, decline, or take appropriate action where we reasonably believe that the return or refund process is being abused.

Examples may include:

• Repeated fraudulent refund requests.
• Returning intentionally damaged products.
• Providing false or misleading information.
• Attempting to obtain duplicate refunds.
• Misuse of promotional offers through repeated returns.
• Other conduct intended to unfairly exploit our return policies.

Nothing in this section limits any rights available to customers under applicable consumer protection laws.

Final Resolution of Return Requests

Following review of all relevant information, Zebaesh will determine the appropriate resolution in accordance with these Terms, our Refund and Return Policy, applicable law, and the specific circumstances of the request.

Depending upon the outcome of the review, the resolution may include:

• Approval of a refund.
• Partial refund.
• Replacement product.
• Exchange.
• Store credit.
• Repair where applicable.
• Additional verification.
• Declining the request where it does not satisfy the applicable eligibility requirements.

We are committed to handling all return and refund requests fairly, consistently, transparently, and in good faith while balancing the interests of our customers, business operations, and applicable legal obligations.

Promotional Offers

From time to time, Zebaesh may offer promotional campaigns, introductory offers, seasonal sales, bundle discounts, complimentary products, gifts, limited-time promotions, loyalty rewards, referral incentives, or other marketing offers.

Unless expressly stated otherwise, promotional offers are voluntary marketing initiatives and do not create an ongoing entitlement or guarantee that the same offer will be available in the future.

Each promotion may be subject to its own eligibility requirements, validity period, purchase conditions, product availability, geographic restrictions, redemption limits, or other promotional terms.

Promotion Conditions

• Offers may be available only while stocks last.
• Promotions may apply only to selected products or collections.
• Certain promotions may not be combined with other offers unless expressly stated.
• Some offers may require a minimum purchase amount.
• Promotions may be withdrawn, modified, extended, or ended without prior notice where reasonably necessary.

Where a promotional offer contains an obvious technical, pricing, or administrative error, Zebaesh reserves the right to correct the error or cancel the affected promotion to the extent permitted by applicable law.

Discount Codes

Discount codes, promotional vouchers, coupon codes, referral codes, welcome offers, and similar promotional benefits are provided solely for their intended promotional purpose.

Unless otherwise stated, discount codes:

• May only be used during their validity period.
• May be limited to one use per customer, household, account, or order.
• May not be exchanged for cash.
• May not be sold, transferred, or reproduced for commercial purposes.
• May exclude selected products, gift cards, subscriptions, or promotional bundles.

Zebaesh reserves the right to refuse, deactivate, cancel, or recover promotional benefits where a discount code has been obtained or used fraudulently, unlawfully, or contrary to these Terms.

Gift Cards

Where gift cards are offered by Zebaesh, they may be purchased, redeemed, and managed in accordance with these Terms together with any additional Gift Card Terms displayed at the time of purchase.

Gift Card Usage

• Gift cards may only be redeemed through authorised Zebaesh sales channels.
• Gift cards are generally non-refundable except where required by applicable law.
• Gift cards cannot ordinarily be exchanged for cash.
• Lost, stolen, or unauthorised use of gift cards may not be replaceable unless required by law.
• Gift cards may be subject to expiry periods where permitted by applicable law.

Additional conditions relating to activation, redemption, replacement, balance enquiries, or expiry may apply where gift cards become available.

Loyalty Programs and Rewards

Zebaesh may introduce customer loyalty programs, rewards memberships, referral programs, VIP benefits, points systems, cashback programs, or similar initiatives to reward customer engagement.

Participation in such programs is voluntary and may be subject to separate program terms in addition to these Terms of Service.

Reward Program Administration

Unless prohibited by applicable law, Zebaesh reserves the right to:

• Create, modify, suspend, or discontinue any loyalty program.
• Adjust reward values or earning rules.
• Modify redemption requirements.
• Correct system errors affecting reward balances.
• Remove rewards obtained through fraud or abuse.

Loyalty rewards generally have no cash value unless expressly stated otherwise.

Subscriptions and Recurring Services

As Zebaesh continues to expand, we may introduce subscription products, recurring deliveries, refill programs, memberships, digital services, personalised consultations, or other recurring commercial services.

Where subscriptions become available, additional Subscription Terms may apply regarding:

• Billing frequency.
• Automatic renewals.
• Subscription management.
• Cancellation procedures.
• Pricing adjustments.
• Delivery schedules.

In the event of any inconsistency, the specific Subscription Terms will prevail for the relevant subscription service.

Limited Edition and Special Release Products

Certain products may be released as limited editions, seasonal collections, exclusive collaborations, anniversary editions, promotional items, or limited production runs.

Such products may be available only while supplies last and may not be restocked once inventory has been exhausted.

Zebaesh does not guarantee future availability of limited-edition products and reserves the right to discontinue or replace such products without prior notice.

Resale Restrictions

Unless expressly authorised in writing by Zebaesh, products purchased through our retail website are intended for personal or household use only.

Customers may not purchase products for unauthorised commercial resale, wholesale distribution, marketplace resale, export, or other commercial exploitation where such activity violates these Terms or applicable law.

We reserve the right to refuse or limit orders that reasonably appear to be intended for unauthorised commercial resale.

Future Products and Services

These Terms are intentionally designed to support the continued growth of the Zebaesh brand.

As our business expands, we may introduce new product categories, technologies, digital experiences, artificial intelligence features, consultations, mobile applications, marketplaces, memberships, educational services, wellness products, fashion products, accessories, beauty innovations, and other commercial offerings.

Unless separate terms are expressly provided, these Terms of Service will apply to all future products, services, and features offered under the Zebaesh brand.

Reservation of Rights

Except where prohibited by applicable law, Zebaesh reserves all rights not expressly granted under these Terms of Service.

Nothing contained in these Terms shall be interpreted as limiting any legal rights, remedies, protections, intellectual property rights, or business interests available to Zebaesh under applicable law.

Our continued decision to offer products, promotions, services, or customer benefits should not be interpreted as creating any permanent obligation to continue offering the same products, pricing, promotional campaigns, or commercial arrangements in the future.

Permitted Use of Our Website

Zebaesh grants you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use our website solely for lawful personal or household purposes and in accordance with these Terms of Service.

You agree to use our website responsibly, respectfully, and only for legitimate shopping, browsing, customer-support, educational, or other authorised purposes. Any use that interferes with the security, integrity, availability, reputation, or proper operation of our website or business is prohibited.

Your permission to use our website automatically ends if you violate these Terms or applicable law.

Prohibited Activities

To help maintain a safe, secure, and trustworthy environment for all users, you agree not to engage in any activity that is unlawful, fraudulent, abusive, harmful, or inconsistent with these Terms.

Without limitation, you agree not to:

• Use our website for any unlawful purpose.
• Provide false, misleading, or fraudulent information.
• Impersonate another individual or organisation.
• Interfere with website security or functionality.
• Attempt unauthorised access to customer accounts, systems, databases, servers, or networks.
• Upload malware, viruses, ransomware, spyware, malicious code, or harmful software.
• Attempt to bypass website security, authentication, rate limits, or technical protections.
• Scrape, harvest, extract, or systematically collect website content or customer information without written permission.
• Copy, reproduce, mirror, distribute, or commercially exploit our content without authorisation.
• Manipulate reviews, ratings, referrals, promotions, loyalty programs, or discount systems.
• Place fake, speculative, abusive, or fraudulent orders.
• Interfere with another user's use of the website.
• Use automated bots, scripts, crawlers, or software except where expressly authorised.

We reserve the right to investigate suspected misuse and to take appropriate action where reasonably necessary, including restricting access, cancelling orders, suspending accounts, or reporting unlawful activity to the appropriate authorities.

Intellectual Property Rights

Unless otherwise stated, all intellectual property rights relating to the Zebaesh website and its contents are owned by, licensed to, or lawfully used by Zebaesh.

This includes, without limitation:

• Logos and trademarks.
• Brand names.
• Product names.
• Packaging designs.
• Website design and layout.
• Product photographs.
• Graphics and illustrations.
• Icons and artwork.
• Videos and animations.
• Written content.
• Educational materials.
• Marketing content.
• Software and source code.
• Databases and compilations.

These materials are protected by copyright, trademark, trade dress, database rights, design rights, and other applicable intellectual property laws.

Limited Licence

Subject to these Terms, Zebaesh grants you a limited licence to access and view website content solely for your personal, non-commercial use.

This licence does not transfer ownership of any intellectual property rights and may be revoked at any time if these Terms are violated.

Except where expressly permitted by law or with our prior written consent, you may not:

• Copy.
• Reproduce.
• Modify.
• Republish.
• Translate.
• Create derivative works.
• Commercially exploit.
• Redistribute.
• Sell or license our content.

User-Generated Content

Certain features of our website may allow customers to submit reviews, ratings, testimonials, comments, photographs, videos, questions, suggestions, or other content.

By voluntarily submitting content to Zebaesh, you confirm that:

• You own the content or have the legal right to submit it.
• The content does not infringe another person's rights.
• The content is accurate to the best of your knowledge.
• The content does not contain unlawful, defamatory, misleading, abusive, or harmful material.

You grant Zebaesh a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, publish, adapt, translate, distribute, and promote such content in connection with our business, marketing, products, and services, subject to applicable law.

Customer Reviews and Testimonials

Reviews and testimonials help other customers make informed purchasing decisions.

Reviews should reflect genuine customer experiences and should not include false claims, confidential information, offensive language, discriminatory content, unlawful statements, spam, or promotional material unrelated to the reviewed product.

Zebaesh reserves the right, but not the obligation, to moderate, edit, decline, remove, or refuse to publish content that reasonably appears to violate these Terms, applicable law, or our community standards.

Verification of a purchase does not necessarily indicate endorsement of the opinions expressed by the reviewer.

Artificial Intelligence and Automated Services

As our business evolves, Zebaesh may introduce artificial intelligence, machine learning, automated recommendation systems, virtual assistants, personalised shopping experiences, customer-support tools, inventory optimisation technologies, fraud detection systems, or similar digital services.

These technologies are intended to improve customer experience and operational efficiency.

Recommendations generated through automated systems are provided for general informational purposes and should not be interpreted as medical advice, professional diagnosis, treatment recommendations, or guarantees of specific results.

Third-Party Services and External Links

Our website may contain links to third-party websites, payment providers, courier services, social-media platforms, review providers, analytics services, applications, or other independent services.

These third parties operate independently from Zebaesh and maintain their own terms, privacy practices, and operational policies.

We do not control and are not responsible for the availability, accuracy, security, content, or practices of independent third-party services.

Customers should review the applicable terms and privacy policies before using third-party services.

Website Availability

We work continuously to maintain a reliable and secure website. However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, software updates, technical issues, cyber-security measures, internet failures, third-party service interruptions, force majeure events, or other circumstances beyond our reasonable control.

We may modify, suspend, restrict, or discontinue any feature, page, functionality, service, or product listing where reasonably necessary for operational, technical, legal, or commercial reasons.

Security

Zebaesh implements commercially reasonable administrative, organisational, technical, and physical safeguards designed to help protect our website, systems, customer information, and business operations.

Customers also play an important role in maintaining security by protecting account credentials, using secure devices, keeping software updated, and reporting suspected unauthorised activity promptly.

No internet-based system can be guaranteed to be completely secure, and customers acknowledge the inherent risks associated with electronic communications and online transactions.

Monitoring and Enforcement

To protect our customers, website, employees, partners, and business operations, Zebaesh may monitor the use of its website to the extent reasonably necessary for security, fraud prevention, legal compliance, operational integrity, quality assurance, and system performance.

Where reasonably appropriate and permitted by law, we may investigate suspected violations of these Terms and take proportionate action, including restricting access, removing content, cancelling orders, suspending accounts, or pursuing available legal remedies.

Our decision not to enforce a particular provision on one occasion does not constitute a waiver of our right to enforce that provision or any other provision in the future.

Disclaimer of Warranties

Zebaesh strives to provide accurate information, reliable services, and high-quality products. However, except where expressly required by applicable law, our website, products, services, content, and digital features are provided on an "as available" and "as is" basis.

To the fullest extent permitted by applicable law, Zebaesh makes no express or implied warranties regarding uninterrupted website availability, continuous access, compatibility with every device, absolute accuracy of information, or that the website will always operate free from errors, delays, viruses, malware, or other harmful components.

Individual experiences with beauty, personal-care, cosmetic, wellness, and lifestyle products may differ depending upon personal characteristics, usage methods, environmental conditions, allergies, sensitivities, genetics, and many other factors beyond our reasonable control.

Nothing in this section excludes any warranty or consumer protection right that cannot legally be excluded under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Zebaesh shall not be liable for indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to the use of our website, products, services, customer accounts, promotional offers, or digital platforms.

This includes, without limitation:

• Loss of profits.
• Loss of business opportunities.
• Loss of goodwill.
• Loss of data.
• Business interruption.
• Loss resulting from third-party service interruptions.
• Courier delays.
• Payment-provider interruptions.
• Internet failures.
• Cyber incidents beyond our reasonable control.

Nothing contained in these Terms limits liability where such limitation is prohibited by applicable law, including liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded.

Product Disclaimer

Products offered by Zebaesh are intended for cosmetic, beauty, personal-care, lifestyle, or wellness purposes unless expressly stated otherwise.

Product descriptions, educational materials, ingredient information, blog articles, recommendations, tutorials, marketing content, and other information published by Zebaesh are provided solely for general informational purposes.

Unless specifically stated, our products are not intended to diagnose, treat, cure, or prevent any disease and should not be interpreted as medical advice or as a substitute for consultation with an appropriately qualified healthcare professional.

Customers are encouraged to carefully read product labels, ingredients, warnings, usage instructions, and patch-test guidance before using any product.

Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Zebaesh, its owners, directors, employees, representatives, suppliers, affiliates, service providers, courier partners, payment providers, licensors, and authorised agents from claims, liabilities, damages, losses, costs, expenses, and reasonable legal fees arising from:

• Your breach of these Terms.
• Your misuse of the website.
• Your violation of applicable law.
• Your infringement of another person's rights.
• False information provided by you.
• Your misuse of customer accounts, promotions, or services.

This obligation applies only to the extent permitted under applicable law.

Force Majeure

Zebaesh shall not ordinarily be responsible for delays, interruptions, or failures in performing its obligations where such events are caused by circumstances beyond our reasonable control.

Such events may include:

• Natural disasters.
• Floods.
• Earthquakes.
• Fire.
• Pandemics.
• Government actions.
• War or civil unrest.
• Acts of terrorism.
• Labour disputes.
• Power failures.
• Internet outages.
• Cyber-security incidents.
• Supplier interruptions.
• Courier disruptions.
• Other unforeseen events beyond our reasonable control.

Where reasonably practicable, we will make commercially reasonable efforts to minimise the impact of such events and resume normal operations as soon as reasonably possible.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Zebaesh operates, unless mandatory consumer protection laws require otherwise.

Customers located in other jurisdictions may also benefit from mandatory legal protections available under their local consumer laws where such protections cannot legally be waived.

Dispute Resolution

Zebaesh believes that most concerns can be resolved quickly through open communication.

Before initiating formal legal proceedings, customers are encouraged to contact our customer support team so that we may attempt to resolve the matter fairly and in good faith.

Where a dispute cannot reasonably be resolved through customer support, either party may pursue any legal rights or remedies available under applicable law.

Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in full force and effect to the maximum extent permitted by applicable law.

No Waiver

Failure by Zebaesh to enforce any provision of these Terms on one or more occasions shall not constitute a waiver of that provision or of any other right available to us.

Assignment

Zebaesh may assign, transfer, delegate, or otherwise restructure its rights or obligations under these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, financing transaction, business transfer, or similar corporate event, subject to applicable law.

Customers may not assign or transfer their rights or obligations under these Terms without our prior written consent where such consent is legally permitted to be required.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, Contact Information, product-specific notices, and any additional terms applicable to particular products or services, constitute the complete agreement between you and Zebaesh regarding your use of our website and services.

They replace any previous discussions, understandings, communications, or representations relating to the same subject matter, except where otherwise required by applicable law.

Contact Us

If you have questions regarding these Terms of Service, your orders, customer account, legal rights, or any aspect of our services, we encourage you to contact our customer support team.

Our latest contact details, including customer support email address, WhatsApp number, telephone number, business address (where applicable), and other official communication channels are available on our Contact Information page.

We will make commercially reasonable efforts to respond to genuine enquiries as promptly as reasonably practicable.

Our Commitment to Fair Service

At Zebaesh, we believe that trust is built through honesty, transparency, quality, and respect.

These Terms of Service are intended not only to protect our business but also to clearly explain the rights, responsibilities, and expectations that apply when customers choose to shop with us.

As our brand continues to grow into new product categories, technologies, services, and international markets, we remain committed to improving our customer experience, strengthening our security practices, respecting consumer rights, and conducting our business with integrity.

We sincerely appreciate the confidence you place in Zebaesh and thank you for allowing us to be part of your journey.