Introduction

At Zebaesh, we believe that every order represents the trust our customers place in us. We are committed to processing, preparing, and delivering every order with care, transparency, and efficiency while keeping customers informed throughout the shipping journey.

This Shipping Policy explains how Zebaesh processes, dispatches, ships, and delivers orders placed through our website. It also outlines estimated delivery timelines, shipping charges, courier arrangements, customer responsibilities, and other information relating to the delivery of products purchased from Zebaesh.

This Shipping Policy should be read together with our Terms of Service, Privacy Policy, Refund and Return Policy, and any additional notices displayed during checkout or on specific product pages.

Scope of This Shipping Policy

This Shipping Policy applies to all orders placed through the official Zebaesh website and covers the shipment and delivery of products offered under the Zebaesh brand.

It applies to our current and future product categories, including but not limited to:

• Hair-care products.
• Skincare products.
• Beauty and cosmetic products.
• Personal-care products.
• Beauty tools and accessories.
• Fashion accessories.
• Handbags and wallets.
• Jewellery.
• Lifestyle and wellness products.
• Gift items.
• Bundles, promotional products, and limited-edition collections.
• Any additional products or services introduced by Zebaesh in the future.

Unless separate shipping terms are specifically provided for a particular product, campaign, or service, this Shipping Policy will apply to all purchases made through our website.

Shipping Coverage

Zebaesh currently ships orders throughout Pakistan using trusted courier and logistics partners.

We make commercially reasonable efforts to provide reliable delivery services across major cities, towns, and many remote locations served by our authorised courier partners.

Delivery availability may vary depending on courier coverage, local accessibility, weather conditions, security considerations, government restrictions, or other operational circumstances.

International Shipping

Zebaesh currently accepts and fulfils orders for delivery within Pakistan only.

As our business continues to grow, we may introduce international shipping to selected countries and regions.

Where international shipping becomes available, additional shipping terms, delivery estimates, customs procedures, import duties, taxes, destination-specific restrictions, and other conditions may apply depending on the country of delivery.

Any international shipping services introduced by Zebaesh will be governed by this Shipping Policy together with any country-specific shipping terms published at the time of purchase.

Business Days

Unless otherwise stated, references to "Business Days" in this Shipping Policy mean Monday through Saturday, excluding official public holidays observed in Pakistan and any officially announced business closures by Zebaesh.

Business Days are used when calculating order processing, dispatch, estimated delivery times, customer support responses relating to shipping, and other operational activities described in this Shipping Policy.

Order Cut-Off Time

Orders placed before 2:00 PM (Pakistan Standard Time) on a Business Day are generally processed for dispatch on the same Business Day, subject to payment verification, inventory availability, quality checks, operational capacity, and other routine processing requirements.

Orders received after 2:00 PM, on Sundays, or on public holidays are generally processed on the next available Business Day.

During promotional campaigns, major sales events, product launches, seasonal demand, or exceptional operational circumstances, order processing times may be longer than usual. Where reasonably practicable, we will communicate any significant delays through our website or customer support channels.

Order Processing

Before an order is dispatched, it may pass through several internal processing stages to help ensure that customers receive the correct products in good condition.

Depending on the nature of the order, processing may include:

• Order confirmation.
• Payment verification where applicable.
• Inventory allocation.
• Quality inspection.
• Protective packaging.
• Shipping label preparation.
• Courier assignment.
• Dispatch documentation.

These procedures are designed to help maintain product quality, minimise shipping errors, and provide customers with a reliable shopping experience.

Dispatch Schedule

Once an order has successfully completed processing, it will generally be handed over to one of our authorised courier partners for transportation and delivery.

Dispatch does not necessarily mean that the order has been delivered. Delivery timelines begin after the shipment has entered the courier network and remain subject to the courier's operational procedures and estimated delivery schedules.

Customers may receive shipping confirmations, dispatch notifications, or tracking information where such services are supported by the courier handling the shipment.

Our Commitment to Reliable Shipping

Every order placed with Zebaesh is handled with the goal of providing a smooth, reliable, and transparent delivery experience.

While certain circumstances beyond our reasonable control may occasionally affect processing or delivery times, we remain committed to communicating openly with our customers, working closely with trusted courier partners, and continuously improving our shipping operations as our business grows.

Shipping Charges

Shipping charges may vary depending on the product purchased, order value, destination, courier requirements, promotional campaigns, or other operational considerations.

While many of our products are eligible for free shipping within Pakistan, certain products may require a shipping fee due to their price, size, weight, packaging requirements, or other logistical factors.

Where shipping charges apply, the applicable shipping cost will generally be displayed during checkout before you complete your purchase.

Zebaesh reserves the right to review, introduce, modify, or discontinue shipping charges from time to time. Any changes will apply only to future orders and will be communicated during the checkout process.

Free Shipping

Free shipping may be available on selected products, collections, promotional campaigns, or qualifying orders within Pakistan.

Eligibility for free shipping may vary depending on:

• The product being purchased.
• The total order value.
• Active promotional campaigns.
• The delivery location.
• Other conditions communicated at the time of purchase.

Free shipping offers are promotional in nature and may be modified, suspended, or withdrawn at any time for future orders without affecting orders that have already been confirmed.

Paid Shipping Services

Certain products may be subject to shipping charges due to their individual pricing, packaging requirements, dimensions, weight, courier costs, or other operational considerations.

Products commonly requiring shipping charges may include lower-priced accessories, beauty tools, or similar items where complimentary shipping is not commercially practical.

Where multiple products are purchased together, the applicable shipping charge, if any, will be calculated during checkout based on the products selected and the delivery destination.

Courier Partners

Zebaesh works with carefully selected courier and logistics providers to deliver orders safely and efficiently throughout Pakistan.

The courier used for a particular shipment may vary depending on the delivery location, courier coverage, operational capacity, service quality, package size, delivery speed, or other logistical considerations.

We reserve the right to choose or change the courier partner assigned to an order where reasonably necessary to ensure efficient and reliable delivery.

Courier partners operate independently and maintain their own operational procedures, delivery schedules, service availability, and tracking systems.

Shipment Tracking

Where supported by the courier service, customers may receive shipment tracking information after an order has been dispatched.

Tracking information may be provided through email, SMS, WhatsApp, customer accounts, or other communication channels depending on the courier and the contact information provided during checkout.

Tracking updates are generated by the courier handling the shipment. While we make reasonable efforts to provide accurate shipping information, tracking events remain subject to the courier's operational systems.

Estimated Delivery Time

Delivery times are estimated from the date the order is dispatched and are provided solely as general guidance. Actual delivery times may vary depending on operational conditions.

Major Cities

Orders delivered to major cities within Pakistan are generally expected to arrive within 3 to 5 Business Days after dispatch.

Remote Areas

Deliveries to remote locations, smaller towns, or areas with limited courier coverage generally require approximately 4 to 7 Business Days after dispatch.

Delivery estimates are not guaranteed and may vary depending on the courier network, accessibility of the destination, weather conditions, public holidays, security situations, government restrictions, or other circumstances beyond our reasonable control.

High Order Volume

During major promotional events, seasonal campaigns, product launches, public holidays, or periods of unusually high order volume, order processing and delivery may require additional time.

Examples include:

• Eid promotions.
• Ramadan campaigns.
• 11.11 sales.
• Black Friday.
• Year-end promotions.
• Storewide sales.
• Limited-edition product launches.

Where reasonably practicable, we will notify customers of any significant shipping delays through our website or customer support channels.

Shipping Notifications

Throughout the shipping process, Zebaesh may send order-related notifications to keep customers informed about the progress of their shipment.

Depending on operational availability, notifications may include:

• Order confirmation.
• Order processing updates.
• Dispatch confirmation.
• Shipment tracking information.
• Delivery status updates.
• Delay notifications where appropriate.

Customers are responsible for ensuring that the email address, mobile number, and other contact information provided during checkout remain accurate so that important shipping updates can be delivered successfully.

Delivery Process

Once your order has been dispatched, it is entrusted to one of our authorised courier partners for transportation and final delivery.

Delivery is considered complete when the shipment has been delivered to the delivery address provided during checkout or accepted by the customer or another person reasonably authorised to receive the package on the customer's behalf.

Depending on the courier's operational procedures, customers may receive delivery notifications, verification calls, or other shipment updates before delivery is completed.

Delivery Attempts

Delivery attempts are generally carried out in accordance with the operational procedures of the courier handling the shipment.

If delivery cannot be completed during the initial attempt, the courier may make additional delivery attempts, contact the customer for delivery coordination, or return the shipment in accordance with its own delivery procedures.

Since delivery attempts are managed by the courier, the number and timing of delivery attempts may vary between courier partners and delivery locations.

Customer Responsibilities

Customers play an important role in ensuring successful and timely delivery of their orders.

Customers are responsible for:

• Providing accurate billing and delivery information.
• Providing a valid mobile number and email address.
• Ensuring that someone is available to receive the shipment where appropriate.
• Keeping communication channels available for courier contact.
• Paying the applicable Cash on Delivery amount at the time of delivery where COD has been selected.
• Reviewing the package upon delivery where reasonably possible.

Failure to provide accurate information may result in shipping delays, failed delivery attempts, additional courier procedures, or cancellation of the order where appropriate.

Incorrect or Incomplete Delivery Information

Customers are responsible for ensuring that the shipping address and contact information submitted during checkout are complete, accurate, and capable of receiving deliveries.

Zebaesh is not responsible for delays, failed deliveries, additional shipping costs, or returned shipments resulting from inaccurate, incomplete, outdated, or misleading information provided by the customer.

If an address correction is requested after dispatch, we will make reasonable efforts to assist where operationally possible; however, changes remain subject to courier approval and may not always be possible.

Failed Deliveries

A delivery may be unsuccessful for various reasons, including but not limited to:

• The recipient is unavailable.
• The delivery address is incorrect or incomplete.
• Cash on Delivery payment cannot be completed.
• The courier cannot reasonably access the delivery location.
• The shipment is refused by the recipient.
• The courier determines that delivery cannot safely be completed.

Where a delivery attempt is unsuccessful, the shipment will generally be handled according to the operating procedures of the courier partner responsible for the delivery.

Depending on the circumstances, the shipment may be rescheduled for delivery, held temporarily by the courier, or returned to Zebaesh.

Delivery Delays

Although we make commercially reasonable efforts to dispatch orders promptly, delivery times are estimates only and may occasionally be affected by circumstances beyond our reasonable control.

Delivery delays may occur because of:

• Extreme weather conditions.
• Road closures or transportation disruptions.
• Public holidays.
• Government restrictions.
• Security situations.
• Unexpected courier operational delays.
• Temporary inventory verification.
• High seasonal order volumes.
• Other unforeseen logistical circumstances.

Where reasonably practicable, we will keep customers informed of significant shipping delays using the contact information provided during checkout.

Force Majeure

Certain events beyond the reasonable control of Zebaesh or our courier partners may affect shipping and delivery schedules.

These events may include natural disasters, floods, earthquakes, severe weather, fire, pandemics, government actions, civil unrest, labour disputes, transportation interruptions, internet failures, power outages, or other extraordinary circumstances.

In such situations, delivery times may be extended until normal operations can reasonably resume.

We will continue to make commercially reasonable efforts to minimise disruption and complete deliveries as soon as circumstances reasonably permit.

Delivery Restrictions

Certain delivery locations may be subject to operational, security, legal, or courier limitations.

As a result, some delivery methods, promotional shipping offers, or Cash on Delivery services may not be available for every location within Pakistan.

Delivery availability may change from time to time depending upon courier coverage, operational requirements, or applicable legal restrictions.

Risk of Loss

Responsibility for products generally transfers to the customer once the shipment has been successfully delivered to the delivery address provided during checkout or accepted by the customer or another authorised recipient, unless applicable law provides otherwise.

Customers are encouraged to inspect the package upon delivery and promptly report any visible shipping damage, missing items, or delivery concerns to Zebaesh through our official customer support channels.

Split Shipments

In certain circumstances, products included within the same order may be dispatched separately.

Split shipments may occur because of product availability, warehouse operations, inventory management, packaging requirements, courier logistics, or other operational considerations.

Where reasonably practicable, customers will be informed if an order is expected to arrive in multiple shipments.

International Shipping

Zebaesh currently accepts and fulfils orders for delivery within Pakistan only.

As our business continues to grow, we may introduce international shipping to selected countries and regions. International shipping availability, destination countries, supported delivery methods, shipping charges, and estimated delivery times may vary depending on the destination and our operational capabilities.

Where international shipping becomes available, additional country-specific shipping terms may apply and will be communicated before the order is completed.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, customers are generally responsible for paying any customs duties, import taxes, government charges, or other fees required by the destination country.

Customs procedures vary between countries and may affect delivery times. Zebaesh has no control over customs clearance procedures or charges imposed by government authorities.

International Delivery Delays

International shipments may require additional processing because of customs inspections, transportation schedules, local regulations, import procedures, weather conditions, or other operational factors.

Delivery estimates for international shipments are therefore approximate and should not be interpreted as guaranteed delivery dates.

Lost Shipments

If you believe that your shipment has been lost during transit, please contact our customer support team as soon as reasonably possible.

We will work with the relevant courier partner to investigate the shipment and determine an appropriate resolution based on the available tracking information, courier investigation, and applicable shipping policies.

Investigation timeframes may vary depending on the courier and the nature of the shipment.

Damaged Shipments

Customers are encouraged to inspect the package upon delivery where reasonably possible.

If a shipment appears visibly damaged, opened, tampered with, leaking, or otherwise compromised during delivery, customers should notify the courier where appropriate and contact Zebaesh promptly.

To assist our investigation, we may request photographs, videos, order details, or other reasonable supporting information relating to the shipment.

Shipping Policy Updates

Zebaesh may update this Shipping Policy from time to time to reflect changes in our courier partners, operational procedures, delivery areas, shipping services, technology, legal requirements, or business practices.

Updated versions become effective upon publication unless another effective date is expressly stated.

We encourage customers to review this Shipping Policy periodically before placing an order to remain informed about our latest shipping practices.

Contact Us

If you have any questions regarding shipping, order dispatch, delivery status, tracking information, shipping charges, or any other shipping-related matter, we encourage you to contact our customer support team.

Our latest contact information, including our customer support email address, WhatsApp number, telephone number, and other official communication channels, is available on our Contact Information page.

We will make commercially reasonable efforts to respond to genuine shipping-related enquiries as promptly as reasonably practicable.

Our Shipping Commitment

Every order placed with Zebaesh is prepared and shipped with care, attention, and respect for the trust our customers place in us.

We continuously work to improve our fulfilment processes, packaging standards, courier partnerships, and delivery experience so that every shipment reaches its destination safely and efficiently.

As Zebaesh expands into new product categories, services, technologies, and international markets, we remain committed to providing a reliable, transparent, and customer-focused shipping experience while maintaining the high standards that our customers expect from our brand.

We sincerely appreciate your confidence in Zebaesh and thank you for choosing us.